| The move | Reward a fan story with a real gift | Turn your own name into a joke |
| What they did | A user joked that someone had been learning Italian on her account and Duolingo offered her and the hacker a free family plan. | Ramp posted "ramps are so hot right now" over a video of a car on a ramp, riding a moment when ramps were in the news. |
| Why it works | It turns a funny user post into a generous reply that millions saw. | Ramp's name is an ordinary word, so a famous meme line about ramps doubles as a line about the brand, and everyone who repeats the joke says the name. |
| First step to copy | Watch for funny user stories that involve your product | Watch for news that touches your brand name |
| Examples in our library | 4 | 7 |