Today’s Marketing

SaaS lifecycle email examples with one clear next step

Good SaaS lifecycle emails give one clear next step, lead with what the reader gets, and keep each block short. The nine emails below cover welcome, feature adoption, product updates, alerts and newsletters from Stripe, Zapier, Dropbox, Framer, Canva and others. Each links to its archived copy on Really Good Emails.

See all 9 Lifecycle Email Examples

What is a lifecycle email

An email sent because of where a user is in their journey, such as signing up, trying a feature, or hitting an error. It is triggered by what the user does, not by a campaign calendar.

What should a SaaS welcome email include

One thank you and one first step. Trustpilot says it is happy you are on board and gives a single Customize your profile button.

How do you get users to adopt a feature by email

Name the task, not the feature. Dropbox lists things you can now do inside Dropbox, such as editing a PDF, each with its own link.

One email every Monday

You get nine examples, each with one line on why it works.